FAQs

Frequently Asked Questions

1. What makes Averelle shoes different?
Averelle shoes are designed specifically for women seeking both comfort and elegance. Our orthopaedic designs support healthy posture, relieve foot pain, and are handcrafted with durable materials made to last.

2. How long does delivery take?
We offer free standard shipping, which takes approximately 10 to 15 business days. Express shipping is available for $2 AUD and takes 7 to 10 business days.

3. Do you offer returns or exchanges?
Yes. If you’re not satisfied with your purchase, you have 14 days from the delivery date to return your item. We’ll issue a full refund once the product is received and inspected.

4. What size should I choose?
We recommend checking our size chart on each product page. If you’re in between sizes, we suggest going one size up for the most comfortable fit.

5. Are the shoes suitable for all seasons?
Yes, our shoes are lightweight, breathable and designed for year-round comfort.

6. Can I contact customer support?
Absolutely. If you have any questions, our support team is available via email at support@averelleau.com.